Hightail Sucks Customer Reviews and Feedback

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Hightail, formerly YouSendIt, is a cloud service that lets users send, receive, digitally sign and synchronize files. YouSendIt.com and YouSendIt Inc. were founded in 2004; the company renamed itself Hightail in 2013.


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Software Engineer (Current Employee) says

"- Lot of Re-orgs - Nice co-workers - Negative Outlook for the company"

Paul Bussey says

"(Update 22nd Sept 2020 : Hightail have now removed the copy function again) (Update : 15th Sept 2020 Hightail have now included back in the copy function (took about a week I think) for files between spaces for the ProPlan) I've used Hightail for many years. But in the last few weeks noticed that the "Copy file" from a Space to another Space was missing. Support suggested the "workaround" of downloading and re-uploading files. In live chat I found out that this fundamental function had been removed. "Yes, Paul. But I think it might be under maintenance as we are trying to make the system better." "You're not sure?" "I have just checked, Paul. Yes, it is one of the features we are currently updating and is currently available with our Enterprise users for now." "Sure I can download and re-upload. But it seems to be such a basic and fundamental function to be missing." "I will make sure that our Product Development Team will know such feedback so that we can bring that feature back as soon as possible." The chat support guy stated that this "feature" was available for "Enterprise" level users but not for Pro Plan users. It feels like the OpenText company are looking for ways for account holders to encourage upgrade for fundamental features such as copying a file. How long does it take to fix, develop or improve a "copy" function? Why remove such a fundamental feature?"

Harris Segel says

"You sign up online with auto-renew, but you can't cancel it. When you finally find the page with the information about canceling you are instructed to email them your request. When you do that you get another email asking for more information (why don't they say what they need on the cancel instructions page). Then when they actually do cancel, the account itself is canceled immediately meaning you lose whatever remaining time you have even though you paid for it."

peter hodson says

"I have had similar experience to others. I have been trying to cancel my account for two years. The first time they advised my credit card details were not correct and they would not be able to process payment - I had new card with same number but different expiry date. I thought good and advised them I did not want to renew. However they managed to find the new details. The next year I advised them in advance by email I wanted to cancel my account. To make sure they would not take my money, I cancelled my credit card and got a new one - completely different number. When payment was taken out, much to my surprise, I contacted Mastercard and was advised that they(Hightail) can do this. I put in claim to have payment reversed without success. I have since sent a string of emails requesting cancellation - as per the instruction on their website. These are completely ignored. They are obviously very dodgy operators and my advice to any prospective users is to keep well clear of them. They are crooks."

Steve Dabbs says

"I have done everything I can to cancel this account and I keep getting charged. I am going to file a formal complaint with the California Attorney Generals Office. Maybe that will get their attention."

Lisbeth says

"I cancelled my subscription for the file transfer service HIGHTAIL in October 2014 (!) and they are still charging my creditcard despite the fact that HIGHTAIL confirmed the cancellation by e-mail. I now have to go through the process of getting the money back via the credit card company. This is completely unacceptable! I have tried to find an e-mail address on their website, so I could inform them of this - but this seems virtually impossible - I can only find an address for "sales" and one for "support". I will NEVER recommend HIGHTAIL to anyone!"

Alexander Huynh says

"I fell for their 'free trial'. They put my account in auto renew, charged me hundreds of dollars even though I didn't use the service after the first day of the 'free trial' and then refused to refund me."